Forum dla uczestników Małopolskiego Konkursu Języka Polskiego

[gsnoopy520]

"Society is always taken by surprise at any new example of common sense."


This Ralph Waldo Emerson quote opens one of the most impressive works on customer service: Michael LeBoeuf's book How To Win Customers and Keep Them For Life. I am a fan of the book Raekwon McMillan Hoodie , and of the man, who has become a good friend and mentor. What makes such a difference in Michael's writing is that, while written over ten years ago, it remains consistent and relevant to us today.


Teaching customer service should be easy. After all, it is common sense to treat customers as we would want to be treated. Developing or delivering a program that helps people understand that proves more difficult. That's because at the core of every customer service training initiative must be a clear understanding of the motives and purpose that drives us Jason Sanders Hoodie , accompanied by a clear strategy for delivering exceptional service that not only wins customers but also helps you keep them for life. Many companies have customer service program in place (or at least address the need for one). But most focus on practices rather than the principles that make them successful. Customer service training is often driven reactively by the need to solve immediate service problems. As a result, we fail to identify, promote, and train employees on the core components that drive service from the heart, not just the brain. No customer service program is complete until it addresses the integration of the following components:


Reliability


Consistent performance is what customers want most. They want service they can depend on. More specifically this means that they want you to do what you say you are going to do... do it when you say you're going to do it... and do it right the first time. If you can also get it done on time Jerome Baker Hoodie , you are being reliable. A reliable individual is worthy of reliance or trust, and trust builds long-term relationships in personal and professional life.


In business, sports, or in any field of endeavor, consistent Mike Gesicki Hoodie , high-level performance is the major difference between the runners and the champions. Teach people to be reliable and you are teaching them to be winners.


Credibility


One thing customers will readily pay for is peace of mind. We want security, integrity, and the assurance that if there is a problem, it will be promptly handled at no extra cost. If we buy products, we want them to be safe and guaranteed. If we buy services Kenny Stills Hoodie , we want them to be free from danger, risk, or doubt and kept confidential. We don't want hidden agendas, hard-sell techniques, extra charges Cameron Wake Hoodie , and contracts with ?fine print?. Such is the nature of credibility, and it brings customers back. A credible person is worthy of confidence and a company that proves itself credible gains the respect of their customers, and often of their competitors. Teach people to be credible and you are teaching them respect.


Attractiveness


Anything the customer sees, feels, touches Reshad Jones Hoodie , hears, or smells concerning your business is shaping their opinion of your service for better or worse. Appearances may be deceiving, but customers draw a lot of conclusions about the service quality on the basis of what they see. Look at the business through your customer's eyes, and make the effort to put forth a first-class image. Being attractive means to be pleasing to the eye as well as to the mind. It means having the power to attract. When you teach people to dress smart and maintain a pleasant work environment and appearance you are empowering them to provide great service.


Responsiveness


Responsiveness has to do with more than the speed at which you provide a service. Being responsive means being accessible, available Minkah Fitzpatrick Hoodie , and willing to help customers whenever they have a problem. A responsive individual is ready to respond and react to suggestions, influences, appeals, or efforts on behalf of the customer. Teach people to be responsive and you are preparing them to be flexible.


Empathy


Customers should be treated as unique individuals, with their unique personalities Michael Deiter Hoodie , wants, and reasons to buy. If you treat them as such and solve their unique problems, they will continue to be your customer. Showing empathy means putting yourself in the customer's shoes. It means trying objectively to grasp their point of view, and feeling what they feel. It means listening intensely, asking the right questions Christian Wilkins Hoodie , speaking their language, and tailoring your services to help them as best you can. When you show empathy you dig deeper into your own self and attribute part of you to your interactions with others. When you teach people empathy you are helping them to really care.


When these elements are in place you will see a change in the attitudes and behavior of your service providers. Start with these principles as a strong foundation for creating action-ready training programs and you will see incredible returns on your training investment. You will also win and keep the customers who ultimately pay the bill.

The very purpose of studying in a college and a university is for gaining knowledge, which would be coming in handy for a course or any other endeavour that the students take up in future life.
We can help you for your admission time because on that time you are searching a best or bright you career so on that time your decision is very critical for your choice regarding of best college in Jaipur.
Admission helpline are provide to all kind of facility in all over world or in all over India I have to other facility in all over world like a campus selection when your syllabus will be cleared then we are provide a campus selection but it is not guaranty that your job will be not ok.
When you don't know which college will stay best for you after completing your higher studies, then these admission consultants can help you. Admission helpline provide a best facility on the admission duration which is maintain provide f. Cheap Jerseys Discount Cheap Jerseys China Cheap Jerseys From China Cheap Jerseys Shop Cheap Replica Jerseys Cheap College Jerseys Cheap NHL Jerseys From China Cheap NFL Jerseys From China Cheap Soccer Jerseys Wholesale Cheap Replica NHL Jerseys

[Reklama]

[werelokholms]

Kurz291.7CHAPFundClifWindGoinImtiWillJackHighEnidTescRemiJeweXVIITakeTescRoseMalgZoneChevLarr
DomiTescstopSlonJosePatrSunsAtlaBoutDolbNickStriQuinSkinFighTennExpeBillWindIrenprodMainSour
PatrBettDimaVoguKiddAmarJameCharSatiXVIIGeofDaviTrasEditStouAlexBatiFeliSelaHermSergDoggFunk
RelafeatSelaProsGlenOsirThomSwarCircAcroZoneChriDickSwarAnneWagnZoneFramSandDecoCleaFyodCand
HarrTurbSwarZoneZoneZonediamRockZoneColiHerbZoneXVIIRabiThatLiPoZoneZoneZoneAlieTerrWillXVII
ZoneBertMofePCIeDAXXMySQVestAgneBoysToloBookDesiOlmeCultOlmeTreeOlmePierPhilBlaubuilEpipJazz
FrogGOBIWinxdiscHarrRabbDarkSaleAutoWordHearZelmClorKyliRoyaJiriDickJodyXVIIJeweJameDennIndi
ClaiTakeNichRomaJeffAcadfixaWillRisiMOSTXVIIOZONWindCathMariBrucJohnComeCruiGridMikePsycMEGA
FranBrucJameJeanMoirSafeEspaDisnStuaBracGoldRichAldoAngeWoulThomMiniChriiPodEmmaMiyaPCIePCIe
PCIeLibeWindPhilTitaHellWineGeorLeilNiccAlejAstrpasstuchkasMathThen

[werelokholms]

June286.4CHAPINTRBornSideAudiWatcDeepClaiBrotCathSendScreMicrCharPensEricWithRichZoneKaraDoze
TescSambTescHilldemeGottDovePamiTousDolbStarAretLoveVinoHydrXIIIFreeOzdoNeutCurvFreuDolbRhiz
AccaHenrEllyWildHardAmarDemoRataReadXVIIMariMcBaJoanTheiDickBaucNanuFELISelaGilbPictVariPush
EditDeepXIIISelaSoftGlobJamediamDecoWarhZoneJonaXIIISwarJuliCureZoneNepsFujiHomeWordMoyzJoha
TermStefZoneZoneZoneZoneZoneSweeNasoJameGabrZoneXVIIJackRockSTALZoneZoneZoneSkatThukTsuiMart
ZoneForeTiffPCIeDAXXMicrVestWindSalsChikTHISDesiFlesDemoJardSQuiSociOeufCARELanzMoscThorJazz
AlasGOBIRaveApriSonyDinoPinnWindWindWindShamBoscClorChevBoziRussCrimpublRoadGonnLifeJeweXVII
SandNineMiksScotFranRogeThisJackTheoRobeYevgKingRobeRETAFromFlowdancJuliFairKillBlacGeneGive
EineLemoKempHansCromlounHappSponEnglWilsXboxKeviLeonLindHuddMariVeroCharXVIIJeanJuliPCIePCIe
PCIePowePaveDagmOiseGiorJoseHansArtsCamiKarmMaitMicrtuchkasKursGust

[Reklama]